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Welcome to Holly Medical Group

surgery.jpgHolly Medical Group is an established, friendly GP practice providing first class primary care in the heart of Jesmond. We are located on Osborne Road, close the local shops and pharmacies, transport links and the University Campuses of Newcastle and Northumbria. 

Our dedicated team are here to treat a wide range of healthcare issues and provide specialist management of long-term conditions.

Technology allows us to offer you a wide range of services from the comfort of your home, such as ordering a repeat prescription, making and cancelling an appointment, as well as updating your clinical record and updating your contact details. 


URGENT PATIENT INFORMATION

ON FRIDAY 12TH MAY THE NHS DIGITAL SERVICE SUFFERED A SIGNIFICANT CYBER ATTACK. OUR IT DEPARTMENT TOOK THE DECISION TO TERMINATE ACCESS TO THE ELECTRONIC PATIENT RECORDS SYSTEM THAT WE USE AT HOLLY.

THIS WAS VERY MUCH A PRECAUTIONARY STEP AND AT PRESENT THERE IS NO EVIDENCE THAT ANY PATIENT RECORDS HAVE BEEN ACCESSED. 

THIS EVENT HAS CLEARLY DISRUPTED THE SERVICE WE OFFER.

UPDATE Monday 15th May 6pm - we now have access to our patient records following the necessary IT updates and security scans. We will be able to offer our normal service from 8.15am on Tuesday 16th May.

All requests received at the surgery between Friday 12th May and 6pm on Monday 15th May will be actioned from Tuesday 16th May. If you are waiting for a script for repeat medication that has been ordered during this time please contact your usual pharmacy and they will provide you with a short term supply whilst they wait for the script to come through.

For appointments that had to be cancelled / postponed please be reassured that we will get in touch over the next few days to arrange a new appointment. If, however, you have not heard from us by Friday 19th May we politely ask that you give us a ring and we will help to rearrange the appointment that is convenient for you.

I am sure you appreciate that the backlog of work, despite such a short 'down time', is phenomenal but we will do our best to reduce the wait for everyone.

Once again we apologise to all our patients and thank you for your patience and understanding.

Thank you.


Foundation Doctor (F2)

This practice trains junior doctors. They are fully qualified and have already done training in hospitals. You can expect them to provide a full range of GP services. If they are not certain about what to do they will ask more senior colleagues for advice.


Little orange book

Newcastle Gateshead Clinical Commissioning Group (NGCCG) have developed a 'Little Orange Book' aimed at providing support to parents of young children. The book covers common minor illness, treatment and also times to seek medical assistance. They are available upon request via the Health Visitor or when attending for childhood immunisations. Please see the PDF version below should you wish to download a digital copy.

Little Orange Booklet


Year of Care (YOC)

From the beginning of April 2017 we will be implementing the Year of Care approach to the management of Long Term Conditions (LTCs). This approach follows the principles below:

  • Patients with LTC's (typically diabetes, heart and stroke disease) that require blood tests will be sent an initial appointment with one of our Health Care Assistants.
  • We will then send the results of these tests to you alongside an appointment with one of our Practice Nurses a couple of weeks later.
  • Patients with LTC's (typically asthma and COPD) that do not require routine annual blood tests will simply be invited for a practice nurse review.
  • Patients with multiple LTCs are invited for longer nurse review appointments. The patient and the nurse can agree on a management plan for the year ahead, whilst completing a full review of all existing long term conditions.

For more information please follow the link on the right of the page under further information.


Same day help for your poorly child.

If your child has become unwell in the last few days and you would like urgent medical advice then please contact the surgery and we will arrange for a clinician to speak to you and if necessary, to see your child today - this could save you an unnecessary trip to A&E or a walk in centre. Can we also make you aware of the Little Orange Book (details above). You can also access free advice from the 111 service 24 hours a day. This is a freephone number from landlines and mobiles.


Great North Care Record (GNCR)

The GNCR is now operational in the region. It enables hospitals and other healthcare providers access to your medical record held at your GP surgery. It includes details of patient demographics, diagnosed conditions, allergies, medications, test results and referrals. All patients are automatically included in this scheme (unless they opted out of Summary Care Record in 2012). All patients would be asked their consent prior to any healthcare provider accessing the GP record (ie in A&E). Please read the leaflet below and get in touch, in writing please, with the practice manager if you would like to opt out of this scheme.

GNCR patient leaflet


Detailed Coded Record Access (DCRA).

We are now able to offer our patients access to their 'coded data' within their medical records as well as the availability to book appointments and request repeat medication. The coded data includes immunisations, problems, referrals, procedure codes and other useful information. If this is something you are interested in accessing then please call at the surgery (bringing ID with you) and complete an online access application form. We are unable to action any online access requests over the telephone, via email or in writing as your ID must be verified.

EXISTING ONLINE USERS ALSO NEED TO COMPLETE AN APPLICATION FORM TO INCREASE THEIR ACCESS TO INCLUDE DCRA. 


Training day closures

Newcastle Gateshead CCG provide training for all the GP surgeries during the year on selected afternoons. These sessions are important to ensure up to date training for all staff; clinical and non clinical. The surgery will be closed from 12:00 pm on the dates below. Should you require medical assistance during these times of closure please follow the directions detailed on our telephone answering system. 

  • Thursday 27th April 2017 
  • Wednesday 10th May 2017
  • Thursday 6th July 2017
  • Thursday 14th September 2017
  • Thursday 12th October 2017
  • Wednesday 22nd November 2017
  • Thursday 15th March 2018              

Opening Times                                               When we are closed

Monday

08:15 - 18:00

18:30 - 20.00

Tuesday08:15 - 18:00
Wednesday

08:15 - 12:00

13:15 - 18:00

Thursday08:15 - 18:00
Friday08:15 - 18:00
Weekendclosed

NHS 111 is the number to call when you need medical help fast but it's not a life-threatening emergency. Calls to 111 are FREE from landlines and mobiles and is available 24/7, every day of the year.

NHS111_(2)

 
IF IT'S A LIFE THREATENING EMERGENCY CALL 999
 

 

 

 

 

 

 

 

 

 

 

(Site updated 15/05/2017)
Order your repeat medicationsCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical record
 
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